Return & Exchange Policy

Return, Exchange and Warranty Policy of Innovation Network Technology:

  • The original invoice must be presented to benefit from return, exchange and warranty services.
  • Products in their original, unopened factory packaging can be returned within 3 days and exchanged within 7 days.
  • The warranty covers parts (devices) only and does not cover settings, installation or programming.
  • Devices under warranty are inspected free of charge at our premises when the item is brought in. A fee of 300 applies if the customer requests a site visit for maintenance or programming of the device to be inspected.

If the box has been opened and the original packaging removed, but the product has not been used, returns or exchanges are accepted after the following deductions:

  • 30% is deducted from the value of electronic devices, computers, surveillance cameras, networking devices and all their accessories.
  • The original box must be returned (undamaged), along with the instruction manual and all included accessories.
  • Software sold to the customer cannot be returned.

Refund period and method:

  • Refunds are issued using the same payment method used for the purchase.
  • Refunds to credit cards take 7 to 14 business days, depending on the customer's bank.

Products that cannot be exchanged or returned:

  • Products that have been used or installed.
  • Products received by the customer with damage caused by improper transport or operation (such as breakage, scratches or incorrect operation), as determined by our team's inspection.
  • Computer software.
  • Printer ink and paper.
  • Smart cards and vouchers.
  • Services that include software, settings or computer codes.
  • The company is not responsible for devices whose maintenance has been completed and that the customer has not collected within one week of completion.
  • The company is not responsible for goods purchased by the customer and not collected within 7 days of the invoice date, and the customer is not entitled to return or exchange them.
  • Computers on which software has been activated cannot be returned.